Somewhere along the way when I got sober I heard the words, “nothing is the place of infinite possibility.”
I had been stripped of everything. My family couldn’t trust me. I had lied to every single person I knew. My bankruptcy was complete on every level, especially spiritual.
I was at ground zero.
These words offered hope.
Infinite possibility. Anything is possible.
At any given time, you can decide what your “bottom” is. You can stop right now and decide that today is ground zero. Today you will decide to take control over your destiny. This is the day you will place yourself unreservedly at the place of nothing. From nothing, you can go anywhere. You set the course.
Last week at QuickBooks Connect, Alex Banayan asked us to consider something.
If your life was an empty book and you had to write it from the blank page into anything you wanted it to look like, what would you write?
Life and our businesses are like that. We don’t often see it that way, but it is.
When Oprah was at QuickBooks Connect she talked about living with intention.
Either you decide what you want to write in that book, or that book will be written for you.
And you will just be a spectator.
The choice is yours. Anything is possible, but you must believe in that. You must believe in yourself.
I’m now 47 years old, 19 years sober, and this was my 5th year at QuickBooks Connect!
19 years ago if someone had told me where I would be today, I would not have believed them. I would have felt certain they were just trying to encourage me. Today my life is beyond my wildest dreams. But my dreams have changed!
If I can do it, so can you!
Last week I got to see a few milestones.
I made it to the TSheets walk of fame:
I danced with a Shark:
But most importantly I connected.
And this is what “connecting” looks like:
Including the photo bomb from Andrew Wall!
For your CRM:
When you connect with people you feel warmth, & love. It feels really good.
Of course you can also learn a ton, and get really inspired here. But for me the connections are what brings me back every year, more than anything else.
I love catching people as they are checking in! Look at the smiles on my friends’ faces. This isn’t a conference. It’s a family reunion with the extended family you can’t wait to see all year.
For your CRM:
You have Tiffany and Andrew above.
Enter Dawne Leaney Davidson:
For your CRM (always left to right):
When I got sober 19 years ago, I had never been so alone in my life.
Luckily there were a few people left in the world who still cared about me. Then I set a course for my life. I didn’t know exactly where I was going then. I didn’t need to. Nothing was the place of infinite possibility, and anything was better than where I just came from.
In my recovery I found people who extended their hands. I learned the meaning of something very important. That what may have appeared to be a flimsy reed turned out to be the loving and all powerful hand of G-d.
In my QuickBooks Connect Tribe I’ve found the same thing.
It has been a long road and this year more than ever I found myself surrounded by the most amazing people.
Erica is not just a coworker. She is one of (if not the) best friends I have on this planet.
When I started my 97 & Up Accounting Business Academy program it was open to any accountant or bookkeeper.
It technically still is, but it hasn’t worked out that way. It’s worked out to be my amazing tribe of like minded people. This doesn’t mean they pay to be my friends. It means we all contribute (including me) to create something that is bigger, better, and much stronger than any of us is on our own. In order to keep it as amazing as it has become, I may develop a selective process. I would hate to see it get diluted. Every single person in the group has their own unique characteristics that make them incredible individuals.
Then we have a few important qualities in common. A generous nature based on extreme kindness along with a good sense of humor. When new members join, the group embraces them and welcomes them into our family.
Your situation may not be as dire as mine was 19 years ago.
It doesn’t need to be. If yours is a situation that is anything less than your wildest dreams, then set a new course today.
Alex Banayan talked about his conversation with Quincy Jones.
The message was that we need to stop fearing and avoiding our mistakes. We need to embrace them. I had a recent experience that underscores this. Last year I started teaching community ed classes at Santa Monica College. The students are able to give anonymous feedback. I am the only one who looks at it. Most of it was good, but a few people have offered some harsh criticism. At first I found myself getting defensive. I wanted to write back and tell them, “wait, you don’t understand.” But they do understand. They understand their own experience very well.
Since receiving the negative criticism I split my Excel class up into three levels. I reduced the amount of content in each. At first I thought this was diluting the value, but it was actually increasing it. I had too many people at too varied skill levels in the same class. I used the negative feedback to solve an important problem. Now I have three classes instead of one. Everybody wins.
Brad Smith commented that he makes mistakes every day. We all do. The secret is to embrace those mistakes, and turn those liabilities into assets. We make ourselves better for them.
My favorite thing that Brad said this year was, “…one to many we win over minds, but one to one we win hearts.”
Positive feedback is great, but the negative feedback (even if not well intentioned) is the most useful. It helps us grow. And the best way to annoy the crap out of a troll is to use their feedback to improve and thank them for it!
Another great dividend I took away from QuickBooks Connect this year is from paying attention!
Did you catch the stories of the businesses that intuit featured on the main stage? They were really inspiring.
The one all the way on the right was Leah Tumerman. She was narrating.
Later that day as Erica and I were walking around I recognized her walking among us. She appears to be very shy, but when an Intuit employee caught me recognizing her, he confirmed it was her and encouraged me to catch up with her. He told me she would love it.
So I caught up with her, got her card, and now look forward to having her on The Authentic Accountant Podcast.
Maybe in my next life I will be a paparazzi 🙂
QuickBooks Connect is about connecting most of all.
I loved seeing my old connections.
And I also enjoyed making new ones!
This is Karen Reyburn. She’s a marketing expert with a lot of experience working with CPAs.
See below for how we were introduced at QuickBooks Connect by someone who wasn’t even there.
Karen was invited as an “influencer” in the social media space. Here we were practicing our influencer poses!
Now Karen and I were introduced by someone who wasn’t even at QuickBooks Connect!
You may have heard of Chris Brogan?
He saw something Karen posted on instagram about QuickBooks Connect. Chris commented on her post and tagged me saying I was probably there too!
Moments later I saw her walking with Peter Cullen
Sorry Peter! I had to get you in here!
Peter is one of my favorite people! He happened to be right behind me when his larger than life image showed up on the main screen.
How is that twitter handle for an “Anything is possible” theme?
I have an amazing tribe.
This is why if you had shown me a picture of my life 19 years ago and told me this was where I was headed I would not have believed you.
Now a word (or more) about my session at QuickBooks Connect
Accounting for eCommerce – Data Flow and Management with QBO and Apps
My session was essentially a reaction to my experience with some eCommerce tools out there that left me wanting. When there are errors it costs a lot of time, and time is our most valuable resource. Even with great customer service, it can take days to get to a solution. I don’t have days. Reliable data flow and management is critical so I can run very current reports and show my clients what is selling and what isn’t. Then I need to show what is profitable and what isn’t.
In short, I need information processed and error free, so I can act fast and serve my clients.
My conclusion for now has been that if you master your spreadsheet skills then you have total control over the data.
At the end of my session a gentleman from one of the eCommerce apps I have not yet tried came up to me and told me that my whole presentation was horrible. This was literally amidst a swarm of people telling me how great it was. In an effort to diffuse the situation before it escalated I simply told him that I was sorry he felt that way.
Shortly after my session I caught up with this guy in the exhibit hall. He wanted to show me his app of course, but I had to address the way he came at me, or I wasn’t going to hear anything he said.
Courtesy, kindness, justice, and love are the keynotes by which we may come into harmony with practically anyone. I learned a technique in a book I read a while back for how to address someone like him in a situation just like this. It’s going to sound hokey, but it works, and it worked here.
Instead of getting defensive about my presentation, I told him something very important.
After that we had a very pleasant conversation, and he was apologetic. He explained his concerns about what I showed people, and they were valid ones that I was already aware of. As I pointed out to him, I only had an hour to cover a lot of ground.
When I gave the second session later that afternoon, I did address the concern. And since the conference I have also had a chance to sit down and remedy the issue.
Meanwhile I’ll be checking out some new apps, hoping they will restore my confidence so that I don’t have to feel that spreadsheets are my only reliable option.
The truth is, though, I still stand by my contention that IF you master your Excel or Google Sheet skills, you have total control, and my experience proves that you can get the data where you want to go with greater speed and accuracy, especially when you have a process that produces error free results.
Here are some photos Erica took while I was presenting.
If you want the files and videos from my session, sign up here:
This next one is my Smartsheet master sku list.
Something about seeing my “stuff” on these larger than life screens is somehow still very exciting to me!
This gives you some perspective on the size of the room.
Most seats were full:
The account setup in QuickBooks Online is critical to the workflow:
I have the best T-accounts on the planet!
Note this was done in Google Sheets.
Looks like a pretty engaged audience.
I am sure that Brad Celamanis (front row all the way right) was tweeting something about my session there!
And there’s me!
My Amazon template cuts a bi-weekly settlement report from Gross sales to net deposit in seconds.
This is available in my online store.
Sometimes I think that Pivot Tables can solve all of our problems 🙂
And the conference wrapped up with a real treat for me.
I got to meet Alex Banayan. A bunch of us did. He was the real deal. As authentic as they come. I told him I was taking MY third door, and asked if he would be a guest on my Authentic Accountant podcast. He told me he’d be honored.
I’ve already quoted Alex above. I think he had a really powerful message around infinite possibilities. He told a beautiful story of a young child who when asked to draw a picture of what he wanted to be when he grew up, waited with a blank stare on his face. Then after a time his eyes lit up and he got to work.
When the students turned in the drawings, his was of a pizza delivery man. This concerned the teacher, so he talked to his mother. His mother explained that this actually makes a lot of sense. The only role model in this child’s life who wasn’t dead or in jail was his uncle who was a pizza delivery guy.
Alex explains that children will reach for the lowest branch that is illuminated for them.
Our job is to illuminate branches.
And if I can throw my own $0.02 in here. I want to encourage all of us, myself included to reach well beyond the branches we can see.
As I write my own book, I plan to illuminate branches well above what I can see. I will paint the picture and write chapter and verse, and while the facts may change or evolve, I know there will be one constant, because it has saved my life many times over.
I will always have my hand out to help others.
My Accounting Business Academy 97 & Up program is built on that premise. In fact my whole life is built on that premise.
Anything is possible, especially when you make it about improving the lives of everyone around you.
It only takes the smallest amount of light to extinguish darkness. Be that light. However small.