Amends
2:40 pm
All in all, an ok day. Some wierd moments and the usual ups and downs. I meet with my Sponsor tonight (CA) and we continue into steps 10 and 11. Step 9 has been an interesting process. Making amends. I called a former client (acutally she never did become a client, she was an ‘almost’ client) to make sure that I had done my part to set things right. Before we could ever get a chance to work together it escalated into one of these name calling type e-mail exchanges. She was nuts! I really did not want to call her because she really was (probably still is) a whack job! Nevertheless I had to do my part to make sure my “side of the street” was clean. She assured me that as far as she recalled I had logged into her computers and posted some adjustments that her CPA had prepared so based on that all was well. It really wasn’t – there were some pretty ugly things said back and forth. In one e-mail I actually had gone as far as to call her a “whack job”. Back then (a couple of years ago) I did make an amends to her by offering to post those adjustments free of charge. Even though she had said some pretty awful things to me, I am not supposed to concern myself with that. I just have to worry about “my part”. If more of us did this, the world really would be a better place.
Even when I went to handle my side of the street she said some insulting things about the CPA who happens to be someone I am to this day very close with. He’s like a father to me separate and apart from my own father. So naturally I got defensive and once again, things went sideways. In the midst of this I had even challenged her that she was not 100 innocent – she refused to acknowledge it – as if she TRULY had not said a thing. I have no control over her or how she reacts, only over how I handle myself. So I reluctantly made good on my promise, logged in and posted her adjustments.
When I went through my past listing the people I may have harmed, she came up. I suppose I was not quite sure because of the continued e-mail exchanges we had, if I had set things right completely in her eyes. She has now confirmed that I have and then my worst fear (not really worst, but as far as this situation goes) came to pass. She e-mailed asking about bookkeeping services. I felt like replying and saying, “Do you not remember how I wind up insulting you every time we try this?” So I of course went to my Sponsor who of course showed me where to go in the book (Alcoholics Anonymous) to deal with indecision. This was not indecision though. I am very much decided here – I have NO interest in doing any sort of business with this woman. So I replied thinking I might ask around and refer it to someone else. I asked for the particulars and she sent them to me.
This morning it hit me. Why would I want to refer this to someone else and subject THEM to her insanity. I can’t. It would reflect on me. And if she wound up being unhappy for some reason I am sure I would hear about it. So yeah, I’m done here. Einstein’s definition of insanity is repeating the same mistakes and expecting different results. Every time I have dealt with this woman I have regretted having done so.
I’m still curious to see what the book says based on what my sponsor suggested but do you think I have read it yet? Tonight I will.
10 pm
So we looked at it tonight. The basic message is if I am not sure what to do, do nothing. In this particular instance it is really simple. I am under no obligation to do anything here. So I literally just have to do nothing.
My wife has offered to split a sorbet with me if I come in right away! Good Night!
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This blog holds the reasoning behind why I love referrals. (Knocking on wood) I’ve never encountered a bad client, from another client giving out my name. It’s more than likely been someone that I would’ve engaged with eventually even without working together in the first place. I’ve had perspective clients not follow through, and ultimately LOSE said “client”, but that’s okay as long as I’ve “swept the sidewalk clean”….Secondly, good call on the sorbet. I would’ve dropped work too.
“I just have to worry about “my part”. If more of us did this, the world really would be a better place.” That’s so true… I really like this concept of concerning yourself with keeping your side clean because that’s really all that you can do.
I’ve had some potential clients show up that after much back and forth I find myself wishing they would decide not to work with us because I don’t want to work with them. What I’ve decided is that I will just tell them we are not currently taking on new jobs and if I know of anyone available I will refer them along.
I understand where you’re coming from with not wanting to refer her to anyone else. I am very upfront in these situations. I just recently spoke with a man who thought I was a copywriter and by time he was done talking I was REALLY glad I wasn’t! When I spoke with a woman I knew I told her about my impression of him and gave her an idea of what to expect. She was grateful for the lead and also grateful for the head’s up.
And YUM to sorbet!